Refund Policy

1. Introduction

At edXtra and edXtra Shop, we strive to provide our users and customers with quality educational resources and products.
This Refund Policy outlines the conditions under which refunds will be provided for services and products purchased from edXtra and edXtra Shop.

2. Eligibility for Refund

Refunds are generally issued under the following conditions:

• Digital Content: We do not offer refunds for digital content unless there is a technical issue that makes the product unusable and cannot be resolved by our support team.
• Physical Products (edXtra Shop): Refunds may be available if the product is defective, damaged during shipping, or if you received the wrong item.
• Subscription Services: If you cancel a subscription, refunds will not be provided for the remaining subscription period. However, you will retain access until the end of the current billing cycle.

3. Refund Process

If you are eligible for a refund, follow these steps:

• Contact our support team within 7 days of receiving your product or purchasing digital content.
• Provide your order details, including your order number and the reason for requesting a refund.
• Our team will review your request and, if approved, process the refund within the timelines outlined below.

Please note that all refund requests are subject to our review and discretion.

4. Refund Timelines

Refunds are typically processed within 7-10 business days after approval. Once a refund is issued, you will receive a confirmation email.
Please allow additional time for the funds to reflect in your account, depending on your bank or payment provider.

5. Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards and vouchers
• Downloaded educational materials and digital content once accessed or downloaded
• Clearance items or items marked "Final Sale"

6. Exchanges and Replacements

In cases where a product is defective or damaged, we offer exchanges or replacements instead of a refund. Contact our support team to initiate an exchange or replacement request within 7 days of receiving the item.
We will cover the return shipping cost for defective or damaged products.

7. Cancellations

If you wish to cancel a physical product order, please contact us within 24 hours of placing the order. After this period, cancellations may not be possible due to the order processing.
For subscriptions, cancellations will be effective at the end of the billing period, and no refunds will be issued for partial billing cycles.

8. Contact Us

If you have any questions regarding this Refund Policy or need further assistance, please contact us at support@edxtra.online.
Our team is here to assist you and ensure a smooth experience with edXtra and edXtra Shop.